Effective December 1st, 2020
Updated filePro ® Support Policy and Fees

Over the years, filePro ® has continued to update its software to improve upon an already powerful Data Base Management System. We are committed to our products and our customers. Per-incident telephone support will be available on a best effort basis for older versions. This will eliminate questions on old versions, hardware, applications and operating systems.
Our development and technical support personnel are linked by the latest technology in communications to assist you. We utilize a filePro ® database to track calls, prioritize them, and assign them to the technical area that can address your issue. At that same time, we will be verifying your support status. Once your status has been determined, you will be assigned an Incident Number for the tracking of your incident until resolution.
Free support is offered on filePro ® installation issues for the first 30 days from invoice date on a new license purchase. [ Does not include support for Operating System ] After that period of time, a per-incident fee will apply. Support incidents will be limited to filePro ® issues only. If it is determined to be a bug within filePro ®, no charges will apply for the support incident. If the error has been fixed, we will notify you. However, as is the case throughout the entire computer industry, errors are repaired in the current version of the software. It is impossible to maintain quality and cost effective software and service if the errors are repaired in both the current and previous versions. If the bug has been repaired in the current version and you are at an older revision, you will need to purchase the upgrade to the current version. Programming or Application questions are billable.

* * * Before reporting any potential bug - confirm that you have the latest release of filePro ® installed. * * *

Click to see latest filePro ® release.

Telephone and Remote Login support are availalable if needed and MUST be prepaid if outside of the installation warranty period.

If it is determined to be a hardware, application, or operating system issue, you will be billed the per-incident fee. (For all issues outside of filePro ®, you should contact your hardware or OS supplier for resolution.) If it is determined that you are beyond your free support, you will need to pay the per-incident fee. To expedite payment, you can fill out the order form and fax or e-mail to fP Technologies.

If you do not have an account number because you purchased from a filePro ® developer, you should contact the developer for support. If, for some reason, you do not have a developer or your own account number, you must contact sales at 800.847.4740 or E-Mail Sales to supply the necessary information to get your account number. You must have an account number prior to getting support, which must be issued via the sales department.

Supported versions of filePro ® are current release and one previous version.

Support fees are $125.00 per incident on all supported filePro ® versions.
$85.00 for all current USP Customers.
Incident fees for non-supported filePro versions are $175.00.

Supported versions are 6.0 and 6.1 - Current Release is - Update Subscription is - fileProWeb is V374

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